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Regional Head Quarters

Companies or regional branch offices that provide and coordinate the administrative, marketing, and customer service activities for the companies within its sphere of influence. Such a company promotes the products and services of its parent company and facilitates the conclusion of commercial contractual agreements between the company and its clients. However, such a company may not carry out any trading activity from the Zone.


Marketing Office

A marketing office ensures that the products and services of the parent company are marketed effectively in the specified region. This office covers work with distributors and manages the distribution network and advertising and promotional campaigns through the coordination of the media and marketing services. A marketing office may also provide invoicing services for end clients for the products and services of the parent company provided the products and services are sourced or provided inside the UAE by an appropriately licensed distributor or agent.

Representative Office

A representative office promotes the products and services of its parent company, expands it activities, and facilities the conclusion of commercial contractual agreements between the company and its clients. A representative office may not carry out any trading activity nor enter into commercial transactions and deals by itself.

Call Centre

A call centre handles all complaints, reservations, orders, bookings and general information enquiries by end users.

Administration Office

An administration office makes contacts and conducts follow-up of the parent company's activities and affairs, and works to promote the company abroad. Such an office may not carry out the work related to the company's activities nor have any trading activity inside the United Arab Emirates.

Back Office

A back office provides discrete logistical, administrative and secretarial functions for a parent company's operations.